HR Service Center Management
Streamlining the service delivery chain
As companies start to uncover the efficiency and flexibility of HR Shared Services, they realise they need a powerful, scalable and integrated technology solution to support their new model of HR service delivery.
NorthgateArinso’s euHReka Service Centre Technology allows HR organisations to control and streamline their entire service delivery flow – from first-line support questions to complex knowledge management issues.
euHReka Service Centre Technology is the case management tool of choice when deploying in-house and outsourced HR Shared Services. It goes beyond the traditional functions found in similar software today. euHReka Service Centre Technology offers a complete solution to managing employee queries, from start to finish.
It offers an integrated Contact Centre solution, a Document Management repository, and a powerful Knowledge Database all wrapped up into an attractive virtual workspace from which HR professionals can drive their daily employee relationship management.
Built by HR professionals, euHReka Service Centre Technology has been developed entirely around the principles of a transformed HR organisation. Moreover, its robustness and scalability enables shared service centres to be operational with minimal downtime. At any time, the minimal starting configuration can increase in order to respond to the functional growth strategy of your service centre.
